Process Trainer - Hotel Supply

Experience: 2 - 5 yrs

Process TrainingFunctional TrainingProduct Training

Our Purpose and Challenges

With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.
We are currently solving multiple challenging problems, including -
  • How to bring the next 100 million users to our platform?
  • How to leverage customer insights to create a truly personalized experience for users?
  • How to create a delightful experience for our users, to make travel synonymous to MMT?

If this excites you, join us for a rewarding, fulfilling and enriching career.

“EQ’ eats ‘IQ’ for lunch and ‘attitude’ has always been the secret sauce in these lunches!”

- Parikshit Choudhury, Chief Business Officer, MakeMyTrip

About the opportunity

What you’ll be doing:
  • You will be identifying the Training Need Analysis for the organization and specifically for the region mapped to the trainer and ensure effective delivery of TNA .
  • Conducting new hire orientation sessions and arranging on-the-job training for new hires. 
  • Developing metrics for evaluating training programs calculating instructor performance and providing recommendations for improvement. 
  • Planning, developing, and providing training for employees using various techniques such as classroom training, on the-job training, conferences, workshops, etc. 
  • Identifying, selecting and managing external training and accreditation bodies, agencies and providers; necessary to deliver required training up to appropriate standards. Handle Vendor-Management, coordinating with vendors for various Training needs. 
  • Developing and organizing training manuals, multimedia visual aids, and other learning materials along with assisting in Organizational Development wherever necessary. 
  • Conducting Business Partner engagement programs across various cities, addressing hotel partners & business partners on benefits of adopting to available tech & software. 
  • Planning and delivering training courses personally on a regular basis through Power Hours & Refresher Training Sessions.  
What you’ll bring to the team:
  • Your cross-functional liaising experience with strong interpersonal and stakeholder management skills; problem handling & solving skills and people management skills.  
  • Go-getter attitude, an aptitude for problem solving, easy going and fun loving by nature
  • You should be an expert of Microsoft Excel & Microsoft PowerPoint.  

Interview Process & Prep Notes

  1. Functional Interview - Level 1

    Key Achievements throughout the Career and Soft Skills
    We would love to hear your training & development experience and how do you intend to bring your skills at best use for MakeMyTrip.
  2. Functional Interview - Level 2

    Deep Dive into your skills and Key Achievements
    We would love to brainstorm and understand your strategies that you will bring as a SME to MakeMyTrip.
  3. Aspiration & Cultural Fitment

    Behavioural Assessment, Culture Fit, Role Operation
    Be yourself. It works out better for everyone if we're genuine and can see if we're a cultural fit for each other. Everyone here is focused on our mission, so you should figure out what it is.

Learning & Growth

All Trippers get instant access to learning academies, e-learning portals like Udemy, Codeacademy etc. , education loans, sponsorship for conferences, skill development programs, and much more. Not to mention the incredible learning opportunity you will undoubtedly receive from working with leaders and colleagues that are at the top of their game!

Learning Academies

Continuous Education Scheme


Peer Learning


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    Customer focus

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    Continuous Improvement

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    Commitment to results

If this excites you, Apply for this opportunity!

Thank you for your interest! This role is closed for now. Please visit careers to view open opportunities.


Parikshit Choudhury

Chief Business Officer, MakeMyTrip

Parikshit comes with nearly 17 years of P&L management, Sales, Product and Business Development experience across large corporations and geographies. Parikshit spent nearly 8 years with GE in India and was nominated and certified twice in GE's flagship Crotonville Leadership programs -Foundation of Leadership and Building Effective Leadership Skills. He was also certified in 2016 on Business Strategies by Harvard Business School in association with Naspers Academy. An expert in data driven decision making, he is equally adept in devising broad level strategies and then translating them into executable action items. Currently, Parikshit is a part of the core leadership team and is leading the combined India Hotels Business Development, Alternate Accommodation supply, Domestic Holidays supply & Supply Data Sciences teams.

Amit Shukla

BD effectiveness Leader, Hotel Supply

Amit comes with 17 years of experience in Business Development, Channel Distribution Management, Portfolio Management, Planning & Strategy across E-commerce, Financial Services & FMCG industries. Currently, he is responsible for central functions for Domestic hotels - BD Effectiveness, Internal BD Audits & Compliance, Training, Strategic Initiatives, Analytics and performance management.

Mayank Chopra

Regional Director – North India, Hotel Supply

Mayank comes with 12 years of proven experience in building sales & distribution network from scratch and developing new markets. Currently, he is responsible for managing the business across North India by ensuring healthy supplier relationship, building a competitive selection of hotels on the platform and developing strategic tie-ups with affiliates and other business to business partners. Additionally, he also heads the Go Stays Certification Program for GO-MMT.

Vikram Challur

Regional Director, Hotel Supply

Vikram comes with 12 years of hands on experience in sales, business development, key account management and strategy across online retail & online travel industries.He is responsible for growing business & driving business development strategies in Goa & South India for our hotels business.

Vinay Saini

Director – Alternate Accommodation & Holiday Supply

Vinay has been associated with MakeMyTrip since inception and has grown from managing an area to managing the entire supply for holidays and alternative accommodation business for the company.

Vishal Tripathi

Regional Director – West India, Hotel Supply

Vishal has around 11 years in E-Commerce, Consumer Durables and IT industry with proficiency in Business development, Sales Strategy, Vendor Management, Sales Promotion and Customer Value Creation. Currently, he is responsible for building supplier relations and driving highest standard of supply metrics in the region which includes inventory, price parity, unit economics, fulfilment, extranet adoption and network effects.

Subhank Rajguru

Regional Director for Central & East India, Hotel Supply

Subhank is a impactful India business leader with demonstrated history of working across various industries successfully driving change and transformation. He has an experience of about 14 years of achieving and succeeding all revenue and business development goals. He has been creating and sustaining high performing teams, recruiting and nurturing leadership talent. Currently, he is actively involved in negotiation, business planning, strong business revenues and driving major market expansion across the region

People in the team come from companies like


Top Benefits

  1. Open leave policy

  2. Flexi working

  3. Stock options

  4. Team Offsites

  5. Own Your Car Program

  6. Life Insurance

  7. Maternity / Paternity Benefit

  8. Comprehensive Insurance Benefits for Self and Family

  9. Holidays at Attractive Prices

  10. Volunteer at MMT Foundation

Download and get set to jet to a new location

Call us selfish - but we really appreciate people who book travel on MakeMyTrip. This will give us a lot to talk about during our meeting. Book travel here and will also get to learn a lot from the comments and ratings, what is working and where can we improve and be better. Feel free to ask us questions! We will be happy to answer anything.

If this excites you, Apply for this opportunity!

Thank you for your interest! This role is closed for now. Please visit careers to view open opportunities.