Business/Functional Trainer

Experience: 2 - 10 yrs

Product TrainingModule Creation

Our Purpose and Challenges

With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.

It is an organization with high energy which follows a culture of work hard and party harder. We live by that & we celebrate success, hard work & good results

- Ritwik Khare, Chief Business Officer–International Hotels & Global Key Account, Hotel and Accommodation Supply

About the opportunity

What you’ll be doing:
  • You will be responsible for training market managers on the hotelier configuration product i.e. the extranet 
  • You will be responsible for content/ training module creations – Videos, Manuals, Brochures etc
  • Liaison with multiple teams to effectively contribute to the product development 
  • Work on hotelier engagement by end-to-end planning & execution of trainings for the hotels (both domestic & international) 
  • Liaise with managers & HR to determine training needs of the team and take an active part in scheduling HR training sessions for the employees 
  • Take regular feedback from hotels/market managers on feature requirement & work closely with the product team to build 
  • Actively track the new features beings launched in the product & ensure that all market managers are aware of the feature & its functionality 
  • Do regular refresher product training for the team to ensure everyone becomes an expert on the product 
  • Design, develop & execute all kinds of material/content required to effectively disseminate the product knowledge & functionality 
  • Troubleshoot with the teams/ hoteliers on all features & solve them by closely coordinating with the product team 
  • End-to-end planning & execution of internal team events, offsite business reviews, hotelier award ceremonies etc.
What you’ll bring to the team:
  • You will bring in your strong communication skills
  • Out of the box thinking
  • Strong Presentation Skills
  • Competency on Video and Content editing

Interview Process & Prep Notes

  1. Level 1

    Functional/Technical Assessment
    In this round, we would like to assess you on the functional/ technical requirements of the role. The same could be through a telephonic conversation or a face to face meeting and may include written or online assessments usually to check aptitude
  2. Level 2

    Understanding Past Experience
    In this round, we would like to understand the impact you have created in your previous roles and also understand the depth of your domain knowledge.
  3. Level 3

    Understanding Personality
    In this round we would like to understand your personality and culture fitment into the organization . Be yourself. It works out better for everyone if we're genuine and can see if we're a culture and value fit for each other.

Learning & Growth

Learning Academies

Continuous Education Scheme


Peer Learning


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    Customer focus

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    Continuous Improvement

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    Commitment to results

If this excites you, Apply for this opportunity!

Thank you for your interest! This role is closed for now. Please visit careers to view open opportunities.


Ritwik Khare

Chief Business Officer–International Hotels & Global Key Account, Hotel and Accommodation Supply

Ritwik has over 18 years of experience and is engaged with Make My Trip from 6 years. He has experience in areas related to: Revenue Management, Business Development, P&L Leader, Hotels , Travel, E-Commerce, Credit & Risk Management, Sales & Distribution.

Vaibhav Singh

Vice President - Global Chains & Unit Engagement, Hotel Supply

Management professional with 12+ years of experience in Digital, marketing and channel transformationwith demonstrated skills channel development, Omni channel solutions, digital and offline campaigns,partner alliance and P&L management.

Prakhar Kasar

Director - Online Revenue , Online Revenue

Prakhar is an excellent professional with over 10 years of experience. He is currently the Director, Online Revenue at MaeMyTrip

Manish Mudgal

Regional Director, MakeMyTrip India Pvt. Ltd.

Manish is an astute business development professional with more than 14 years of experience within Financial Services, Hotel Sales, Online travel, managing large teams, revenue/P&L management and setting up new line of businesses. He is the currently the regional director for Hotel Supply at MakeMyTrip

Vikram Kanchi

Regional Director, Hotel Supply

Vikram is aprofessional with over 12 years of experience. He is currently the regional director of Hotel Supply at Make MyTrip

Virender Singh Gupta

Associate Director - Key Accounts, Hotel Supply

Virender come with 11 years of corporate work experience across consumer banking, payments, classifieds, researchadvisory. He is currently the Associate Director - Key Accounts, Hotel Supply at MakeMyTrip

Ajith Kumar

Area Director – MEA & London, Hotel Supply Network

Ajith has over 12 years of experience in e-commerce domain & Sales. He is currently the area director, Hotel Supply at Make My Trip

People in the team come from companies like


Top Benefits

  1. Open leave policy

  2. Flexi working

  3. Stock options

  4. Team Offsites

  5. Own Your Car Program

  6. Life Insurance

  7. Maternity / Paternity Benefit

  8. Comprehensive Insurance Benefits for Self and Family

  9. Holidays at Attractive Prices

  10. Volunteer at MMT Foundation

Download and get set to jet to a new location

Call us selfish - but we really appreciate people who book travel on MakeMyTrip. This will give us a lot to talk about during our meeting. Book travel here and will also get to learn a lot from the comments and ratings, what is working and where can we improve and be better. Feel free to ask us questions! We will be happy to answer anything.

If this excites you, Apply for this opportunity!

Thank you for your interest! This role is closed for now. Please visit careers to view open opportunities.