Key Accounts Manager

Experience: 4 - 5 yrs

Key Account ManagementSalesBusiness DevelopmentNegotiation

Our Purpose and Challenges

With over 47% market-share, MakeMyTrip is India’s first and biggest travel company. In fact, one in every four passengers at an airport is our customer. Driven by the desire to provide an exceptional travel experience for our customers, we have continuously stayed ahead of the curve by developing technology and products to meet the ever-changing demands of the rapidly evolving travel ecosystem.

It is an organization with high energy which follows a culture of work hard and party harder. We live by that & we celebrate success, hard work & good results

- Ritwik Khare, Chief Business Officer–International Hotels & Global Key Account, Hotel and Accommodation Supply

About the opportunity

What you’ll be doing:
  • Your responsibility will be to develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • You will acquire a thorough understanding of key customer needs and requirements
  • You will expand the relationships with existing customers by continuously proposing solutions that meet their objectives 
  • Ensure the correct products and services are delivered to customers in a timely manner
  • Serve as the link of communication between key customers and internal teams
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust 
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
What you’ll bring to the team:
  • Your experience in sales 
  • Ability to provide accurate solutions based on customer needs
  • Strong communication and interpersonal skills
  • Aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills
  • Problem Solving Skills
  • Negotiation skills

Interview Process & Prep Notes

  1. Level 1

    Functional/Technical Assessment
    In this round, we would like to assess you on the functional/ technical requirements of the role. The same could be through a telephonic conversation or a face to face meeting and may include written or online assessments usually to check aptitude
  2. Level 2

    Understanding Past Experience
    In this round, we would like to understand the impact you have created in your previous roles and also understand the depth of your domain knowledge.
  3. Level 3

    Understanding Personality
    In this round we would like to understand your personality and culture fitment into the organization . Be yourself. It works out better for everyone if we're genuine and can see if we're a culture and value fit for each other

Learning & Growth

Learning Academies

Continuous Education Scheme


Peer Learning


  1. live_help


  2. center_focus_strong

    Customer focus

  3. sentiment_satisfied_alt


  4. palette


  5. trending_up

    Continuous Improvement

  6. insert_chart_outlined

    Commitment to results

If this excites you, Apply for this opportunity!

Thank you for your interest! This role is closed for now. Please visit careers to view open opportunities.


Ritwik Khare

Chief Business Officer–International Hotels & Global Key Account, Hotel and Accommodation Supply

Ritwik has over 18 years of experience and is engaged with Make My Trip from 6 years. He has experience in areas related to: Revenue Management, Business Development, P&L Leader, Hotels , Travel, E-Commerce, Credit & Risk Management, Sales & Distribution.

Vaibhav Singh

Vice President - Global Chains & Unit Engagement, Hotel Supply

Management professional with 12+ years of experience in Digital, marketing and channel transformationwith demonstrated skills channel development, Omni channel solutions, digital and offline campaigns,partner alliance and P&L management.

Prakhar Kasar

Director - Online Revenue , Online Revenue

Prakhar is an excellent professional with over 10 years of experience. He is currently the Director, Online Revenue at MaeMyTrip

Manish Mudgal

Regional Director, MakeMyTrip India Pvt. Ltd.

Manish is an astute business development professional with more than 14 years of experience within Financial Services, Hotel Sales, Online travel, managing large teams, revenue/P&L management and setting up new line of businesses. He is the currently the regional director for Hotel Supply at MakeMyTrip

Vikram Kanchi

Regional Director, Hotel Supply

Vikram is aprofessional with over 12 years of experience. He is currently the regional director of Hotel Supply at Make My Trip

Virender Singh Gupta

Associate Director - Key Accounts, Hotel Supply

Virender come with 11 years of corporate work experience across consumer banking, payments, classifieds, researchadvisory. He is currently the Associate Director - Key Accounts, Hotel Supply at MakeMyTrip

Ajith Kumar

Area Director – MEA & London, Hotel Supply Network

Ajith has over 12 years of experience in e-commerce domain & Sales. He is currently the area director, Hotel Supply at Make My Trip

People in the team come from companies like


Top Benefits

  1. Open leave policy

  2. Flexi working

  3. Stock options

  4. Team Offsites

  5. Own Your Car Program

  6. Life Insurance

  7. Maternity / Paternity Benefit

  8. Comprehensive Insurance Benefits for Self and Family

  9. Holidays at Attractive Prices

  10. Volunteer at MMT Foundation

Download and get set to jet to a new location

Call us selfish - but we really appreciate people who book travel on MakeMyTrip. This will give us a lot to talk about during our meeting. Book travel here and will also get to learn a lot from the comments and ratings, what is working and where can we improve and be better. Feel free to ask us questions! We will be happy to answer anything.

If this excites you, Apply for this opportunity!

Thank you for your interest! This role is closed for now. Please visit careers to view open opportunities.